Customer Service Executive
Job Details
Job Title:
Customer Service Executive
Department:
Sales & Marketing
Location:
Dubai, UAE
Job Type:
Full Time
Salary:
TBD
Job Description of Customer Service Executive
✅ We are looking for a proactive, detail-oriented Customer Service Executive to join our operations and client relations team in Dubai. You will be the primary point of contact for our clients, managing shipment coordination, documentation, and real-time tracking from booking to delivery.This role is central to the customer experience. Your responsiveness and accuracy keep freight moving smoothly and keep our clients confident in us.
Key Responsibilities of Customer Service Executive
✅ Client Communication & Support: Act as the main liaison between clients, shipping lines, overseas agents, and internal operations teams via phone and email Shipment Coordination & Tracking: Monitor import/export shipments (sea and air freight) from booking to final delivery, ensuring accurate tracking updates are shared with customers.
✅ Shipping Documentation: Prepare, verify, and process essential logistics documents including Bills of Lading (BL), Delivery Orders (DO), Commercial Invoices, Packing Lists, and Customs Clearance paperwork.
✅ Booking & Rate Coordination: Assist clients with freight bookings, coordinate with pricing/sales teams for quotations, and ensure smooth handover to the operations department.
✅ issue Resolution & Escalation: Handle shipment delays, customs holds, or billing discrepancies promptly and professionally to maintain high customer satisfaction.
✅ CRM & Record Keeping: Maintain accurate shipment logs, client records, and daily status reports in the company’s ERP/CRM system.
Qualification Required for Customer Service Executive
✅ Bachelor’s degree or diploma in Logistics, Supply Chain Management, Business Administration, or a related field.2+ years of experience as a Customer Service Executive in a shipping line, freight forwarding, or NVOCC company (UAE/GCC experience preferred).Solid understanding of shipping terminology (Incoterms, FCL/LCL, BL, DO, customs procedures).
✅ Strong written and verbal communication skills in English (Arabic or Hindi is an advantage).Proficiency in MS Office (especially Excel) and freight management/CRM software.Ability to multitask, work under pressure, and meet tight shipping deadlines.