Demand Management & Capacity Planning Analyst
Job Details
Job Title:
Demand Management & Capacity Planning Analyst
Department:
Information Technology (IT)
Location:
Dubai, UAE
Job Type:
Full Time
Salary:
TBD
Job Description of Demand Management & Capacity Planning Analyst
✅ We’re looking for a Demand Management & Capacity Planning Analyst to help us match the right people to the right work at the right time. You’ll support the forecasting and planning that keep our Cross-Functional Squads staffed, balanced and focused on the priorities that matter most.
✅ You’ll work with squad leads, business and operations teams, and senior decision makers to turn plans and backlog requests into clear demand forecasts and resourcing decisions. If you enjoy bringing order to competing priorities and care about how teams are staffed, this role puts you at the center of how our programs get delivered.
Key Responsibilities of Demand Management & Capacity Planning Analyst
✅ Assist in managing capacity planning and forecasting models to project supply and demand for upcoming programs deployed to Cross-Functional Squads
✅ Support communication with key stakeholders around shifting priorities, escalating exceptions and issues to leadership when needed
✅ Support the processes and ceremonies that bring requirements together for enterprise decision makers, facilitate prioritization, and allocate demand across squads
✅ Support the management of demand forecast reports based on annual and quarterly plans and the backlog of requests
✅ Develop and maintain ongoing utilization reports
✅ Help resolve resourcing issues escalated by Squad Agile Leads
✅ Address under- or over-allocation of current staff members
✅ Recommend process improvements for capacity planning
✅ Work with Business & Operations team members to optimize global resourcing workflows in line with project management systems
Qualification Required for Demand Management & Capacity Planning Analyst
✅ Bachelor’s degree in Business, Information Technology, Engineering or a related field
✅ 1+ year of experience in resource management, capacity planning, project or program coordination, or a similar analytical role
✅ Strong analytical skills and comfort building forecasts and utilization reports (advanced Excel or similar tools)
✅ Familiarity with Agile ways of working and project management or resourcing tools
✅ Clear written and verbal communication, with the confidence to escalate issues appropriately
✅ Strong organization and attention to detail, with the ability to juggle shifting priorities
