Contact Center Engineer- Avaya IVR & Genesys
Job Details
Job Title:
Contact Center Engineer- Avaya IVR & Genesys
Department:
Engineering
Location:
Dubai, UAE
Job Type:
Full Time
Salary:
TBD
Job Description of Contact Center Engineer- Avaya IVR & Genesys
Key Responsibilities of Contact Center Engineer- Avaya IVR & Genesys
✅ Design, configure, and implement Avaya IVR and Genesys solutions for contact center environments.
✅ Monitor and maintain system performance to ensure uptime and reliability.
✅ Troubleshoot and resolve issues related to IVR and contact center applications.
✅ Collaborate with cross-functional teams to integrate systems with business applications.
✅ Perform regular system updates, patches, and enhancements.
✅ Provide documentation, technical training, and support to end-users.
✅ Ensure compliance with security policies and industry standards.
Qualification Required for Contact Center Engineer- Avaya IVR & Genesys
✅ Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
✅ Minimum of 4 years’ hands-on experience with Avaya IVR and Genesys platforms.
✅ Strong knowledge of contact center technologies, call routing, and reporting systems.
✅ Proficiency in troubleshooting, system configuration, and third-party integrations.
✅ Excellent analytical, problem-solving, and communication skills.
✅ Ability to work under pressure and manage multiple projects simultaneously.