Contact Center Engineer- Avaya IVR & Genesys
Job Details
Job Title:
Contact Center Engineer- Avaya IVR & Genesys
Department:
Engineering
Location:
Dubai, UAE
Job Type:
Full Time
Salary:
TBD
Job Description of Contact Center Engineer- Avaya IVR & Genesys
✅ We are seeking a skilled Contact Center Engineer with expertise in Avaya IVR and Genesys to join our team in Dubai. In this role, you will design, configure, implement, and maintain advanced contact center systems to ensure seamless customer interactions and high system performance. You will collaborate with cross-functional teams to deliver solutions that enhance user experience, optimize workflows, and meet business objectives.
Key Responsibilities of Contact Center Engineer- Avaya IVR & Genesys
✅ Design, configure, and implement Avaya IVR and Genesys solutions for contact center environments.
✅ Monitor and maintain system performance to ensure uptime and reliability.
✅ Troubleshoot and resolve issues related to IVR and contact center applications.
✅ Collaborate with cross-functional teams to integrate systems with business applications.
✅ Perform regular system updates, patches, and enhancements.
✅ Provide documentation, technical training, and support to end-users.
✅ Ensure compliance with security policies and industry standards.
Qualification Required for Contact Center Engineer- Avaya IVR & Genesys
✅ Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
✅ Minimum of 4 years’ hands-on experience with Avaya IVR and Genesys platforms.
✅ Strong knowledge of contact center technologies, call routing, and reporting systems.
✅ Proficiency in troubleshooting, system configuration, and third-party integrations.
✅ Excellent analytical, problem-solving, and communication skills.
✅ Ability to work under pressure and manage multiple projects simultaneously.