Customer Service Representative
Job Details
Job Title:
Customer Service Representative
Department:
Business Development
Location:
Dubai, UAE
Job Type:
Full Time
Salary:
TBD
Job Description of Customer Service Representative
Key Responsibilities of Customer Service Representative
✅ Respond to customer inquiries via phone, email, and chat, providing accurate and timely information.
✅ Assist customers with product information, order processing, and issue resolution.
✅ Maintain a high level of customer satisfaction by addressing concerns and providing effective solutions.
✅ Collaborate with cross-functional teams to ensure a seamless customer experience.
✅ Keep records of customer interactions and transactions, ensuring data accuracy and completeness.
Qualification Required for Customer Service Representative
✅ Bachelor’s Degree in Business Administration, Marketing, or a related field.
✅ 1+ Year of experience in customer service, preferably in the furniture manufacturing industry.
✅ Excellent communication and interpersonal skills, with a strong customer-oriented mindset.
✅ Proficiency in customer service software and tools.
✅ Strong problem-solving skills and the ability to handle challenging situations with professionalism and empathy.