Customer Service Executive (Chat Support)
Job Details
Job Title:
Customer Service Executive (Chat Support)
Department:
Customer Service/Support
Location:
Dubai, UAE
Job Type:
Full Time
Salary:
AED 4,500
Job Description of Customer Service Executive (Chat Support)
Key Responsibilities of Customer Service Executive (Chat Support)
✅ Respond to customer queries promptly and professionally through live chat
✅ Resolve issues quickly, accurately, and courteously
✅ Maintain accurate customer records and meet chat quality standards
✅ Escalate complex cases to the relevant team for timely resolution
Qualification Required for Customer Service Executive (Chat Support)
✅ Bachelor’s degree
✅ Minimum 1 year, with previous chat support experience (mandatory)
✅ Fluency in Arabic or Sinhala, plus good written English
✅ Fast and accurate typing skills
✅ Ability to handle multiple chats at the same time
✅ Strong communication and problem-solving skills
✅ Polite, patient, and customer-focused attitude
✅ Willingness to work in shifts