Customer Service Executive (Chat Support)
Job Details
Job Title:
Customer Service Executive (Chat Support)
Department:
Customer Service/Support
Location:
Dubai, UAE
Job Type:
Full Time
Salary:
AED 4,500
Job Description of Customer Service Executive (Chat Support)
✅ We’re looking for a Customer Service Executive (Chat Support) to be the friendly, knowledgeable voice behind our live chat channel. In this role, you’ll be the first point of contact for customers, answering their questions, solving problems quickly, and making sure every conversation leaves a positive impression of our brand.
✅ If you enjoy fast-paced, people-focused work, type quickly, and take pride in clear, helpful communication, this is a great opportunity to grow your career in customer support in Dubai.
Key Responsibilities of Customer Service Executive (Chat Support)
✅ Respond to customer queries promptly and professionally through live chat
✅ Resolve issues quickly, accurately, and courteously
✅ Maintain accurate customer records and meet chat quality standards
✅ Escalate complex cases to the relevant team for timely resolution
Qualification Required for Customer Service Executive (Chat Support)
✅ Bachelor’s degree
✅ Minimum 1 year, with previous chat support experience (mandatory)
✅ Fluency in Arabic or Sinhala, plus good written English
✅ Fast and accurate typing skills
✅ Ability to handle multiple chats at the same time
✅ Strong communication and problem-solving skills
✅ Polite, patient, and customer-focused attitude
✅ Willingness to work in shifts