✅ Make outbound calls to customers who have requested cancellations or shown signs of disengagement
✅ Understand customer issues and provide prompt, accurate, and relevant solutions
✅ Persuade customers to retain their accounts by highlighting product/service value, offers, or personalized benefits
✅ Maintain a calm, empathetic, and professional tone during all interactions
✅ Document all customer interactions and outcomes accurately
✅ Collaborate with the customer service and sales teams to resolve escalated issues
✅ Follow up with customers as needed to ensure satisfaction and retention
✅ Meet or exceed retention and call performance targets