✅ Provide first-line technical support to end-users for hardware, software, and networking issues.
✅ Respond to support requests via phone, email, or ticketing system in a timely and professional manner.
✅ Troubleshoot and resolve issues related to operating systems, applications, printers, and peripherals.
✅ Install, configure, and maintain IT equipment and software updates.
✅ Escalate unresolved issues to higher-level IT staff or external vendors when necessary.
✅ Maintain accurate records of issues and solutions using helpdesk software.
✅ Assist in setting up new user accounts, access rights, and IT orientation for onboarding staff.
✅ Ensure IT policies, procedures, and best practices are followed consistently.