Full Time |
Abu Dhabi, UAE
|
TBD
Job Title: Application Support Specialist – Exim Bills Department: Information Technology (IT) Location: Abu Dhabi, UAE Job Type: Full Time Salary: TBD ✅ Are you a detail-oriented problem solver with a knack for application support? Dicetek LLC is seeking an Application Support Specialist - Exim Bills to join our team in Abu Dhabi, UAE. This role is integral to ensuring seamless functionality and reliability of our applications while providing exceptional support to our clients. With Dicetek, you'll have the opportunity to excel in an environment that values innovation and professional growth. ✅ Provide specialized support for Exim Bills applications, ensuring top-tier performance and reliability. ✅ Bachelors of Computer Science or Equivalent ✅ Dicetek LLC is a forward-thinking IT solutions provider committed to empowering businesses with innovative technology services. With a passion for creating value-driven solutions, our mission is to deliver unparalleled expertise and support to our clients. As industry leaders in Information Technology, we uphold values of collaboration, adaptability, and excellence in every project we undertake. Learn more about us at dicetek.net.Application Support Specialist – Exim Bills
Job Details
Job Description of Application Support Specialist – Exim Bills
Key Responsibilities of Application Support Specialist – Exim Bills
✅ Troubleshoot and resolve application-related issues efficiently, maintaining high service levels.
✅ Collaborate with cross-functional teams to analyze and improve application processes.
✅ Document technical procedures, issues, and solutions to support knowledge management.
✅ Stay updated with the latest trends in Information Technology to recommend and implement improvements.Qualification Required for Application Support Specialist – Exim Bills
✅ Experience in Application production support within the ITIL Framework.
✅ Excellent knowledge and hands on experience in
✅ Application trouble shooting, configuration and maintenance.
✅ Application performance tuning and optimization
✅ Resolution of tickets with quality and within SLA
✅ Proactive monitoring and incidents analysis
✅ Experience in Workflow maintenance and Configuration
✅ 5+ years of experience at a relevant Technical position in large organizations
✅ Functional knowledge on Exim bills / Trade Finance products viz. (Import LC, Export LC, Collection, Guarantees)
✅ Java debugging knowledge.
✅ Hands on experience in Unix commands
✅ Very good knowledge in Oracle - SQL & PL/SQL
✅ Experience in handling interface related issues and good idea about the Middleware systems like TIBCO/ OpenAPI/ MicroServices.
✅ Relevant Industry Standard Certification, ITIL...etc.Company Bio
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